Alpha Global Services

Richard L. Dlesk
Associate Principal
rldlesk@agsbi.com

Mr. Dlesk has over 20 years of experience managing the technology organizations of industrial companies and leading product and solution development in software and technology services companies. He has a proven ability to manage and lead technology driven change in global industrial enterprises and innovation in small entrepreneurial technology firms. Mr. Dlesk’s experience covers the automotive, electrical, aerospace, chemical, petroleum, software, and e-business industries. He has provided leadership in the support diverse business functions including sales and marketing, engineering, manufacturing, human resources, finance and administrative shared services.

He is an expert in leading IT strategic planning, project planning and financial management in complex, decentralized corporations. At ExxonMobil, Honeywell and Cummins he was highly successful at working with business leaders to identify and support appropriate technology investments, and then manage successful implementations. Mr. Dlesk is highly skilled at improving decentralized IT organizations through technology standards, common processes, and practices.

Mr. Dlesk became a Six Sigma Black Belt champion and certified TQM Master Trainer and Facilitator during his tenures at Honeywell and Cummins. He is skilled at positioning IT organization to support company quality initiatives.

Areas of Specialization

Information technology strategic, financial, and project planning.
Realigning IT processes, standards, and organizations to better serve the business.
Process design and productivity improvement of HR, Finance, and shared services units.
Improvement in cost and quality of contracted, outsourced and offshore IT services.
Development, coaching, and facilitation of Six Sigma quality teams, black belts, and business leaders.

Representative Experience - Fortune 100 Manufacturing Firms

Strategic, Project and Technology

Developed IT strategic and operating plans to guide budgeting, investment, and improvement programs. Obtained executive support of IT plans in climates of growth and contraction at F100 manufacturing firms.

Responsible for technology standardization programs included setting direction, timing, communication, rollout plans, and vendor negotiations to optimize enterprise technology investment.

Management of Projects and Organizations

Developed and managed organization supporting corporate office and business services with a budget of $17M and staff of 45 FTE's.

Responsible for Corporate Sales and Marketing IT programs and projects including e-business, sales automation, and customer care.

Application Development, Procurement and Quality Process Improvement

Master TQM Facilitator training over 200 employees and 20 quality facilitators at Honeywell. Corporate quality champion developing and directing Six-Sigma Black Belts.

Introduced services supplier management, offshore sourcing, and new project management practices reducing consulting expenses. Restructured mainframe outsourcing agreement resulting in a 30% cost reduction.

Adopted Information Strategy Planning, process reengineering, and TQM methods to identify and obtain support for major IT initiatives.

Developed IT Metrics of quality and productivity for application development services to restructure IT and drive improvement programs.

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